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    I'm Unable to Log In

    So you've registered for an account and are having trouble logging in? Get help with resetting your password and regaining access to your account by checking out the tips below. 

    Did you confirm your email?

    Confirm account iconWhen you register for a new account with VTR Learning, you are asked to confirm your email before having the ability to log-in. If you haven’t confirmed your email via the confirmation email (👋 Welcome to VTR!) you received from notify@vtrpro.com, reach out to our support team for assistance.

    Have you confirmed your email address and are still unable to log in?

    Your username will be the email address you used to register, and will only change if you update the email address in your account settings. Your password was also created when you registered, and contained the following:

    • No spaces
    • At least 1 uppercase and 1 lowercase character
    • 1 numeral (0-9)
    • 1 special character ( !@#$%& , etc.)

    If you have forgotten your password, simply click "Forgot Password?" to request a password reset. If you do not reset your password within 15 minutes of requesting a new one, the reset password link will no longer work, and you will have to request a password reset again. 

    If you do not receive the forgot password email within 5 minutes of requesting a new one (and you checked your Spam folder just in case), then your email has not been confirmed. You will not have the ability to reset your password until your email address is verified. [See the "Did you confirm your email?" section above.]

    Still not working?

    Are you still having trouble logging in? You can contact our Customer Success team by chatting with us through live chat, submitting a ticket, or emailing us at support@vtrpro.com.

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