--- title: Frequently Asked Questions description: Take a look at the frequently asked questions we often receive to see if they answer anything you might be wondering about. image: https://blog.vtrpro.com/hubfs/FAQ%20KB%20Article.png --- - [Need help?](https://learning.vtrpro.com/vtr-learning-help-center) Visit our [Help Center](https://learning.vtrpro.com/vtr-learning-help-center) for more information. - [How it works](https://vtrpro.com/how-it-works/) - [blog](https://blog.vtrpro.com/) - [login](https://vtrpro.com/Account/Login) - [2 cart](https://vtrpro.com/cart) [![](https://blog.vtrpro.com/hubfs/logo-img.png)](https://vtrpro.com/) - [Our Courses](https://vtrpro.com/#) **Our Courses** - Courses By Topic: - [Accounting](https://vtrpro.com/shop/cpe-cpa-accounting-courses) - [Business](https://vtrpro.com/shop/cpe-business-courses) - [Finance](https://vtrpro.com/shop/cpe-finance-courses) - [Human Resources](https://vtrpro.com/shop/cpe-hr-courses) - [Leadership](https://vtrpro.com/shop/cpe-leadership-courses) - [Marketing](https://vtrpro.com/shop/cpe-marketing-courses) - [Medicare](https://vtrpro.com/shop/cpe/medicare-courses) - [Operations & Management](https://vtrpro.com/shop/cpe-operations-management-courses) - Courses By Organization: - [SHRM](https://vtrpro.com/shop/shrm-courses) - [HRCI](https://vtrpro.com/shop/hrci-courses) - [CPA](https://vtrpro.com/shop/cpe-cpa-courses) - [APA](https://vtrpro.com/shop/apa-courses) - [ASAE](https://vtrpro.com/shop/asae-courses) ![](https://blog.vtrpro.com/hubfs/menu-img.jpg) [![view all courses](https://no-cache.hubspot.com/cta/default/4609211/434dfebf-e478-4052-afae-e3161dc81174.png)](https://cta-redirect.hubspot.com/cta/redirect/4609211/434dfebf-e478-4052-afae-e3161dc81174) [![view Free Courses](https://no-cache.hubspot.com/cta/default/4609211/b06bb7e4-460d-405f-b254-dbbbfaf4f451.png)](https://cta-redirect.hubspot.com/cta/redirect/4609211/b06bb7e4-460d-405f-b254-dbbbfaf4f451) Go Back - [CPA Self-Study](https://vtrpro.com/cpa-cpe-self-study-courses/) - [HR Self-Study](https://vtrpro.com/hr-self-study-courses/) - [Pricing](https://vtrpro.com/pricing/) [![Free Courses](https://no-cache.hubspot.com/cta/default/4609211/89a7a6c1-c75d-4910-ae92-7066168b86c6.png)](https://cta-redirect.hubspot.com/cta/redirect/4609211/89a7a6c1-c75d-4910-ae92-7066168b86c6)   Latest [continuing professional education](https://blog.vtrpro.com/kb/topic/continuing-professional-education) [Knowledge Base](https://blog.vtrpro.com/kb/topic/knowledge-base) [common issues](https://blog.vtrpro.com/kb/topic/common-issues) ## [I'm not receiving any emails.](https://blog.vtrpro.com/kb/i-am-not-receiving-any-emails) by [Caitlyn Norwood](https://blog.vtrpro.com/kb/author/caitlyn-norwood) on March 08, 2023 [Read more](https://blog.vtrpro.com/kb/i-am-not-receiving-any-emails) - CATEGORIES ### Subscribe to Email Updates [continuing education](https://blog.vtrpro.com/kb/topic/continuing-education) [FAQ](https://blog.vtrpro.com/kb/topic/faq) [continuing professional education](https://blog.vtrpro.com/kb/topic/continuing-professional-education) [Knowledge Base](https://blog.vtrpro.com/kb/topic/knowledge-base) | 3 min read # Frequently Asked Questions Written by [Haley Likens](https://blog.vtrpro.com/kb/author/haley-likens) - - - - ## Do you offer free continuing education credits? We have a selection of free courses, based upon your organizational affiliation, that you can check out in our [shop](https://vtrpro.com/shop)or [free courses](https://vtrpro.com/free-cpe-online-courses/) page! After completing a course, you will be able to access your certificate of completion, which contains your activity ID for submission to your affiliated organization. For more information on Free Courses, check out these articles. - [How to Get Your Free Courses](https://blog.vtrpro.com/kb/how-to-get-your-free-courses) - [Free Courses](https://blog.vtrpro.com/kb/what-types-of-courses-does-vtr-learning-offer/#free-courses) ## How Long Do I Have to Complete a Course? You have one year after the purchase date to complete your course. For example, if you purchased a course on June 25th, 2020 you would have until June 25th, 2021 to complete the course.  ## Are there Assessments? Yes, all of our courses have various assessments, projects, assignments, and exams as a part of testing your understanding of the concepts presented in the course, in addition to the video and reading materials included. You can read more about starting your course [here](https://blog.vtrpro.com/kb/starting-your-course).  ## What if I Have an Assigned Reading or Exam? VTR offers full support to our users, you can always check out more in our Help Center, particularly our "Getting Started" articles. If you aren't seeing what you need, you can get in contact with our Customer Success Team and they will assist you with any questions or issue. Chat with them or email them at *support@vtrpro.com*. ## What Happens If I Fail a Course? Your course will reset and you will be allowed to retake the course until you have met the passing requirements as indicated by your organizational affiliation. ## What's the Difference Between Full Courses and Topical Courses? The difference between a full course and a topical course is that a topical course is typically derived from a full course and is focused on a singular topic. Topical courses are shorter then full courses as well. Here's an example: Financial and Managerial Accounting is a full course, where as Financial Accounting: Balance Sheet Analysis is a topical course derived from Financial and Managerial Accounting and its topical focus is Balance Sheet Analysis. To read more on this, visit these articles: - [Narrative-Based Courses](https://blog.vtrpro.com/kb/what-types-of-courses-does-vtr-learning-offer/#story-narrative-based-courses) - [Topical Courses](https://blog.vtrpro.com/kb/what-types-of-courses-does-vtr-learning-offer/#topical-courses) ## Do I Receive an Activity ID/Certificate of Completion? Yes, you will have access to your certificate of completion after completing your course. For information on how to access your Activity ID/Certificate of Completion, see this [article](https://blog.vtrpro.com/kb/how-do-i-access-my-certificate-of-completion-1).  ## How Quickly Do I Receive My Credits After Completing a Course? Immediately, once you have completed your course, you will have access to your certificate of completion/activity ID to submit to your organization to redeem your credits.   ## How did you get my recertification date? In 2020, we began tailoring our marketing around recertification dates for a more customized and relevant experience. There are multiple places on our site where we can collect your recertification date.  - The [Registration page](https://vtrpro.com/account/register) - A pop-up/form on our site - Your [Account Settings](https://vtrpro.com/Account/Manage) page To update your recertification date, you can change it in your [Account Settings](https://vtrpro.com/Account/Manage) page. ### Related Categories [continuing education](https://blog.vtrpro.com/kb/tag/continuing-education) [FAQ](https://blog.vtrpro.com/kb/tag/faq) [continuing professional education](https://blog.vtrpro.com/kb/tag/continuing-professional-education) [Knowledge Base](https://blog.vtrpro.com/kb/tag/knowledge-base) ### [Haley Likens](https://blog.vtrpro.com/kb/author/haley-likens) Popular [continuing education online](https://blog.vtrpro.com/kb/topic/continuing-education-online) [free courses](https://blog.vtrpro.com/kb/topic/free-courses) [free cpe](https://blog.vtrpro.com/kb/topic/free-cpe) [Knowledge Base](https://blog.vtrpro.com/kb/topic/knowledge-base) [how to get started](https://blog.vtrpro.com/kb/topic/how-to-get-started) ## [How to Get Your Free Courses](https://blog.vtrpro.com/kb/how-to-get-your-free-courses) [Read more](https://blog.vtrpro.com/kb/how-to-get-your-free-courses) Popular [continuing professional education](https://blog.vtrpro.com/kb/topic/continuing-professional-education) [Knowledge Base](https://blog.vtrpro.com/kb/topic/knowledge-base) [common issues](https://blog.vtrpro.com/kb/topic/common-issues) ## [I haven't received an email to confirm my account.](https://blog.vtrpro.com/kb/i-havent-received-an-email-to-confirm-my-account) [Read more](https://blog.vtrpro.com/kb/i-havent-received-an-email-to-confirm-my-account) Popular [continuing education](https://blog.vtrpro.com/kb/topic/continuing-education) [continuing professional education](https://blog.vtrpro.com/kb/topic/continuing-professional-education) [Knowledge Base](https://blog.vtrpro.com/kb/topic/knowledge-base) ## [How Do I Access/Download My Certificate of Completion?](https://blog.vtrpro.com/kb/how-do-i-access-my-certificate-of-completion-1) [Read more](https://blog.vtrpro.com/kb/how-do-i-access-my-certificate-of-completion-1) ![](https://cdn2.hubspot.net/hub/2432204/hubfs/software-cert.png?width=75&name=software-cert.png "software-cert.png") ## Free Marketing Resources.Build better relationships. [Download the E-book](https://www.psdtohubspot.com/) ### Let Us Know What You Thought about this Post. Put your Comment Below. ### You may also like: [continuing education](https://blog.vtrpro.com/kb/topic/continuing-education) [continuing professional education](https://blog.vtrpro.com/kb/topic/continuing-professional-education) [Online Courses](https://blog.vtrpro.com/kb/topic/online-courses) [Knowledge Base](https://blog.vtrpro.com/kb/topic/knowledge-base) ## [What types of courses does VTR Learning offer?](https://blog.vtrpro.com/kb/what-types-of-courses-does-vtr-learning-offer) VTR Learning offers several types of courses for users seeking to earn Continuing Professional Education credits. All of... [continuing education](https://blog.vtrpro.com/kb/topic/continuing-education) [continuing professional education](https://blog.vtrpro.com/kb/topic/continuing-professional-education) [Knowledge Base](https://blog.vtrpro.com/kb/topic/knowledge-base) ## [How Do I Request a Refund?](https://blog.vtrpro.com/kb/how-do-i-request-a-refund) We are committed to providing an engaging, fulfilling experience as you work to meet the Continuing Education requiremen... [continuing education](https://blog.vtrpro.com/kb/topic/continuing-education) [continuing professional education](https://blog.vtrpro.com/kb/topic/continuing-professional-education) [Knowledge Base](https://blog.vtrpro.com/kb/topic/knowledge-base) ## [How Do I Access/Download My Certificate of Completion?](https://blog.vtrpro.com/kb/how-do-i-access-my-certificate-of-completion-1) After completing and passing a course, navigate back to your dashboard using the My Courses button in the top right corn... ## Learn and grow with award-winning support and a thriving community behind you. 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