Subscribe to Email Updates

    My video is playing with a blacked-out screen and audio

    Is your course video playing with a black screen that has sound?

    This issue is commonly caused by a browser filter or plugin that blocks video-based ads. On occasion, this filter will accidentally block embedded video players, just like the ones that we use in our courses.

    To resolve this issue, we have a few suggestions.

    If you are using Google Chrome as your browser, we suggest you check out this article, published by AdBlock, in regards to this issue.

    If you are using a different browser try some of these suggestions:

    1. Check your ad blocking plugin: from time to time an ad blocking plugin will mistake our videos for ads and prevent them from displaying within your browser. This article from AdBlock gives support suggestions for resolving a faulty filter. 
    2. Check your browser for updates: your browser might be out of date, so be sure to check for updates. For more information on how to update your browser, see this article to learn how to update browsers such as Google Chrome, Mozilla Firefox, Microsoft Edge, Internet Explorer, Safari, Opera, and more.
    3. Check your internet speeds: is your browser running slowly, or not at all? Slow internet speed can cause issues with video display. Check the WiFi settings on your device, or check your service on mobile to see if that is affecting your video display.
    4. Try restarting your device: this often allows your computer, phone, or tablet to update as well, which may be a cause of the problem.

    Are you still having issues with your video display?

    If you try these suggestions and are still experiencing issues with viewing the videos in our courses, feel free to contact us through live chat or emailing us at We would be happy to help you resolve this issue.

    Let Us Know What You Thought about this Post.

    Put your Comment Below.

    You may also like:

    continuing professional education Knowledge Base common issues

    I'm not receiving any emails.

    Are you missing out on emails from VTR Learning but aren't sure why? Here are some reasons why that could be happening a...

    continuing professional education Knowledge Base

    VTR Learning's Rewards Program

    We are excited to show you around our new rewards program so you can get the most out of your experience with us. We wil...

    continuing professional education Knowledge Base common issues

    I haven't received an email to confirm my account.

    If you have not received an email to confirm your account there are a few options you can try.