--- title: My video is playing with a blacked-out screen and audio description: Sometimes ad blockers can prevent you from seeing a video that is playing in our courses while allowing you to hear the audio. Check out how to fix this! image: https://blog.vtrpro.com/hubfs/Art%20of%20listening%20laptop%20image.png --- - [Need help?](https://learning.vtrpro.com/vtr-learning-help-center) Visit our [Help Center](https://learning.vtrpro.com/vtr-learning-help-center) for more information. - [How it works](https://vtrpro.com/how-it-works/) - [blog](https://blog.vtrpro.com/) - [login](https://vtrpro.com/Account/Login) - [2 cart](https://vtrpro.com/cart) [![](https://blog.vtrpro.com/hubfs/logo-img.png)](https://vtrpro.com/) - [Our Courses](https://vtrpro.com/#) **Our Courses** - Courses By Topic: - [Accounting](https://vtrpro.com/shop/cpe-cpa-accounting-courses) - [Business](https://vtrpro.com/shop/cpe-business-courses) - [Finance](https://vtrpro.com/shop/cpe-finance-courses) - [Human Resources](https://vtrpro.com/shop/cpe-hr-courses) - [Leadership](https://vtrpro.com/shop/cpe-leadership-courses) - [Marketing](https://vtrpro.com/shop/cpe-marketing-courses) - [Medicare](https://vtrpro.com/shop/cpe/medicare-courses) - [Operations & Management](https://vtrpro.com/shop/cpe-operations-management-courses) - Courses By Organization: - [SHRM](https://vtrpro.com/shop/shrm-courses) - [HRCI](https://vtrpro.com/shop/hrci-courses) - [CPA](https://vtrpro.com/shop/cpe-cpa-courses) - [APA](https://vtrpro.com/shop/apa-courses) - [ASAE](https://vtrpro.com/shop/asae-courses) ![](https://blog.vtrpro.com/hubfs/menu-img.jpg) [![view all courses](https://no-cache.hubspot.com/cta/default/4609211/434dfebf-e478-4052-afae-e3161dc81174.png)](https://cta-redirect.hubspot.com/cta/redirect/4609211/434dfebf-e478-4052-afae-e3161dc81174) [![view Free Courses](https://no-cache.hubspot.com/cta/default/4609211/b06bb7e4-460d-405f-b254-dbbbfaf4f451.png)](https://cta-redirect.hubspot.com/cta/redirect/4609211/b06bb7e4-460d-405f-b254-dbbbfaf4f451) Go Back - [CPA Self-Study](https://vtrpro.com/cpa-cpe-self-study-courses/) - [HR Self-Study](https://vtrpro.com/hr-self-study-courses/) - [Pricing](https://vtrpro.com/pricing/) [![Free Courses](https://no-cache.hubspot.com/cta/default/4609211/89a7a6c1-c75d-4910-ae92-7066168b86c6.png)](https://cta-redirect.hubspot.com/cta/redirect/4609211/89a7a6c1-c75d-4910-ae92-7066168b86c6)   Latest [continuing professional education](https://blog.vtrpro.com/kb/topic/continuing-professional-education) [Knowledge Base](https://blog.vtrpro.com/kb/topic/knowledge-base) [common issues](https://blog.vtrpro.com/kb/topic/common-issues) ## [I'm not receiving any emails.](https://blog.vtrpro.com/kb/i-am-not-receiving-any-emails) by [Caitlyn Norwood](https://blog.vtrpro.com/kb/author/caitlyn-norwood) on March 08, 2023 [Read more](https://blog.vtrpro.com/kb/i-am-not-receiving-any-emails) - CATEGORIES ### Subscribe to Email Updates [Knowledge Base](https://blog.vtrpro.com/kb/topic/knowledge-base) [In-Course Issue](https://blog.vtrpro.com/kb/topic/in-course-issue) [common issues](https://blog.vtrpro.com/kb/topic/common-issues) | 2 min read # My video is playing with a blacked-out screen and audio Written by [Haley Likens](https://blog.vtrpro.com/kb/author/haley-likens) - - - - Is your course video playing with a black screen that has sound? This issue is commonly caused by a browser filter or plugin that blocks video-based ads. On occasion, this filter will accidentally block embedded video players, just like the ones that we use in our courses. To resolve this issue, we have a few suggestions. If you are using Google Chrome as your browser, we suggest you check out [this article](https://support.google.com/google-ads/answer/9921916?hl=en), published by AdBlock, in regards to this issue. **If you are using a different browser try some of these suggestions:** 1. Check your ad blocking plugin: from time to time an ad blocking plugin will mistake our videos for ads and prevent them from displaying within your browser. This [article](https://help.getadblock.com/support/solutions/articles/6000137829-youtube-videos-show-a-black-screen-with-audio) from AdBlock gives support suggestions for resolving a faulty filter.  2. Check your browser for updates: your browser might be out of date, so be sure to check for updates. For more information on how to update your browser, see this [article](https://www.computerhope.com/issues/ch001388.htm) to learn how to update browsers such as Google Chrome, Mozilla Firefox, Microsoft Edge, Internet Explorer, Safari, Opera, and more. 3. Check your internet speeds: is your browser running slowly, or not at all? Slow internet speed can cause issues with video display. Check the WiFi settings on your device, or check your service on mobile to see if that is affecting your video display. 4. Try restarting your device: this often allows your computer, phone, or tablet to update as well, which may be a cause of the problem. Are you still having issues with your video display? If you try these suggestions and are still experiencing issues with viewing the videos in our courses, feel free to contact us through live chat or emailing us at [support@vtrpro.com](mailto:support@vtrpro.com). We would be happy to help you resolve this issue. ### Related Categories [Knowledge Base](https://blog.vtrpro.com/kb/tag/knowledge-base) [In-Course Issue](https://blog.vtrpro.com/kb/tag/in-course-issue) [common issues](https://blog.vtrpro.com/kb/tag/common-issues) ### [Haley Likens](https://blog.vtrpro.com/kb/author/haley-likens) Popular [continuing education online](https://blog.vtrpro.com/kb/topic/continuing-education-online) [free courses](https://blog.vtrpro.com/kb/topic/free-courses) [free cpe](https://blog.vtrpro.com/kb/topic/free-cpe) [Knowledge Base](https://blog.vtrpro.com/kb/topic/knowledge-base) [how to get started](https://blog.vtrpro.com/kb/topic/how-to-get-started) ## [How to Get Your Free Courses](https://blog.vtrpro.com/kb/how-to-get-your-free-courses) [Read more](https://blog.vtrpro.com/kb/how-to-get-your-free-courses) Popular [continuing professional education](https://blog.vtrpro.com/kb/topic/continuing-professional-education) [Knowledge Base](https://blog.vtrpro.com/kb/topic/knowledge-base) [common issues](https://blog.vtrpro.com/kb/topic/common-issues) ## [I haven't received an email to confirm my account.](https://blog.vtrpro.com/kb/i-havent-received-an-email-to-confirm-my-account) [Read more](https://blog.vtrpro.com/kb/i-havent-received-an-email-to-confirm-my-account) Popular [continuing education](https://blog.vtrpro.com/kb/topic/continuing-education) [continuing professional education](https://blog.vtrpro.com/kb/topic/continuing-professional-education) [Knowledge Base](https://blog.vtrpro.com/kb/topic/knowledge-base) ## [How Do I Access/Download My Certificate of Completion?](https://blog.vtrpro.com/kb/how-do-i-access-my-certificate-of-completion-1) [Read more](https://blog.vtrpro.com/kb/how-do-i-access-my-certificate-of-completion-1) ![](https://cdn2.hubspot.net/hub/2432204/hubfs/software-cert.png?width=75&name=software-cert.png "software-cert.png") ## Free Marketing Resources.Build better relationships. 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