In this article, we'll help you solve your video player presenting a black screen with sound.
What browser are you using?
If you are using Google Chrome as you browser, we suggest you check out this article published by AdBlock
If you are using a different browser try some of these:
- Check your ad blocking plugin: sometimes they can mistake our videos for ads and prevents them from displaying.
- Check your browser for updates: it may simply be outdated.
- Check your internet speeds: slow internet speed can cause issues with video display.
- Try restarting your computer: this often allows your computer to update as well which may be a cause of the problem.
Don't hesitate to reach out to our team for help! 😊