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I'm unable to move forward in my course

Published: Apr 1, 2020 1:26:54 PM

Are you unable to move forward in your course? Stuck on a loading screen? Check out the most common reasons for this delay, how to fix them, and get back to your continuing education!

Are you using Internet Explorer?

Internet Explorer is not supported under our platform; this creates a downgraded experience for users using Internet Explorer. We suggest switching to an alternative browser such as Google's Chrome.

Is your browser updated?

Outdated browsers can create a downgraded experience; we recommend checking your browser for updates to see if that resolves your issue.

WiFi signal strength:

A weak, or inconsistent, wifi signal may cause loading and progress issues with your course. We recommend checking your signal strength to determine if this is the cause.

If you are still experiencing this issue, don't hesitate to contact support for further assistance!